The Kent & Sussex Tea and Coffee Reviews

Name: The Kent & Sussex Tea and Coffee
Rating: 3.40

3.4 Rating 5 Reviews

60 %

of reviewers recommend The Kent & Sussex Tea and Coffee

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3.4

Based on 5 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inaccurate delivery times listed, first order wasnt shipped out until 6 days after the order was placed, and only because I requested a refund, which was ignored, called and someone said they were shipping it out that day. Was told then to order at the beginning of the week to get it by the end of the week. Made a second order on a sunday afternoon, emailed on thursday as had not recieved tracking details, no response, rung friday morning and was told it had just been packed and was being shipped out and would be with me the following day. It wasn't. Emailed on saturday requesting a refund, had no response at all, but fielrst thing monday morning it was shipped out. Yes I recieved the package.. finally, but it is now wednesday and have still not had a response to my email. The produce, when you actually get it, is wonderful and cannot be faulted, the problem with this company is the abyssmal customer service as they lie when they DO speak to you, which is when you call, and ignore you if you email.”

Helpful Report

Posted 1 month ago

“I've had lovely tasting loose leaf green teas from this company. High quality tea with delicate flavours.”

Helpful Report

Posted 5 months ago

“Excellent company with good value products. They do not bombard you with unsolicited e mails and are efficient and extremely helpful.”

Helpful Report

Posted 4 years ago

“Although the products are good, if a bit expensive, and delivery prompt once you have bought from them they will bombard you with marketing emails. You can unsubscribe all you like and email asking them to stop but they just carry on. I've don't buy from them anymore and their emails are marked as harassing spam.”

Helpful Report

Posted 5 years ago

“excellent range of high quality green and herbal teas both mixed and as separates at reasonable prices. Particularly good pricing when taking advantage of one of their fairly regular offers.”

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Posted 7 years ago

The Kent & Sussex Tea and Coffee is rated 3.4 based on 5 reviews