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They use dishonest couriers such as gofo express, who lie and claim orders are undeliverable. However, I actually have verification and can prove that items have been delivered by the same courier before and after a particular incident. Temu claims to block couriers which doesn't actually happen. They refuse to replace items/packages/couriers as a courtesy, and want to give you static about their $5 credit delay guarantee. Chat representatives are rude, read from the same script, and refused to provide corporate information.
3 months ago
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temu.com has a 1.6 average rating from 2,014 reviews

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Alice, Customer Support

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