I purchased items from this company which were poor in quality. After I purchase these items but were before I requested a refund my card that I used to purchase them was involved in fraud. I contacted Temu and they're only response was that they refunded my money which was impossible because the card was closed for fraud and it was a Vanilla Visa card which is a gift card and I explained this to them and they still insisted that I was refunded which I was not. I then asked for a credit to my account all of this only comes to the amount of $8.41 and I spent 30 minutes explaining this to them and they refuse to assist me in any way at all but just kept repeating the same company policy without even checking that their refund never went through. I could not take it any longer and just had to end the chat because my blood pressure was going through the roof. The nauseating part of this whole thing is that they can see that it did not go through I told them that it did not go through I asked them for a credit on my account instead while I have at least three items in my cart. On top of that the reason I requested the refund was that the products that I purchased were inferior. They were jewelry that after one wearing turn ed pink and made my ears wrists and neck green. They never even apologized for the inferior quality of product that they are selling. This is more than annoying it's not like I'm asking for hundreds of dollars I'm asking them to uphold their end of a sale which is I was not at all happy with the quality of the product and I know for a fact at least I think I do so I can't say I know for a fact but I believe they can actually see that that refund did not go through on a Visa gift card. Do not expect them to be reasonable when it comes to refunds this is something that I never expected but now thoroughly expect and am warning you of the fact that they are not upholding their end of their return policy. Purchase at your own peril