Despite receiving a text on November 19 saying my items were delivered at 2:51 p.m, I did NOT receive my order. I live in a condo and was home all day. NO one called for access to our condo building, NO one knocked at our door with a delivery and NO photo of the delivery was taken. Our building’s security camera would prove it. As soon as I received the email from their logistics company (Emile) saying the parcel had just been delivered, I immediately opened my door and found nothing there. I even went to the lobby of our condo building and checked outside to see if a parcel was left. I repeatedly tried calling the delivery company called EMile, but EVERY time, they would disconnect my call after being put on hold. I also tried getting in touch with Temu, but I still have had no success in learning anything about my order, despite what appears to be an AI "person" saying that the package had been delivered Eventually they said my package was “delivered” to a “pick up location” but gave no address or even city for the pickup location. When I asked where it was, I never received a reply and am still waiting for one. My previous orders from Temu had all been delivered to my door with no issues. This was a different delivery company though. It is extremely frustrating not being able to talk or write to a REAL person at Temu.