My experience has been a nightmare. When I received an email on Nov. 19 saying that my package was delivered at 2:51 p.m., I immediately checked outside my door and even in the lobby of our condo building and saw that nothing was there. NO one called my callbox to asked to be let into the building, NO one knocked at my door and NO one delivered a parcel. Security cameras can prove it. I repeatedly tried contacting EMIle couriers, but they would always disconnect my call before I got to speak to someone. Temu, on their AI chat, kept insisting that the package had been "delivered" according to EMIle's tracking sheet. Then they said I had to pick it up at a "pickup location" even though no location name or address was given. THEN on their chatline a probably AI generated person named June Cloi said they would send a refund. THEN I received a message saying my parcel had been delivered and the case would be "closed". Then when I tried to contact them this morning, another chat line agent named Jonard B. (likely another AI "person"??") said I would get a rebate again. From what has going on so far, I think it's all just a ploy and coverup for what is a total scam. When I downloaded Emile's tracking for my delivery, it shows that the order was not even sent to Whitby, but to an address in Toronto.