I hope and actual person responds to this. Because your Customer Service Chat is horrible. I ordered a 12 pack of Paper towels for $23. PO-211- 18318903560234075. FEDEX 282140008025 shows it was delivered to an address in 60628. If you look at my address on file that is not my zipcode. Nor the zipcode of the shipping address. Even the photo FedEx has as proof is not my house. I don't have a porch with railings. I provided a picture my home also to show that it doesn't match. FedEx won't take a claim because TEMU restricted them. Customer service has opened and closed several tickets denying it. They are basically saying I am lying about receiving a $23 package of paper towels. I have ordered over 300 items from you and have never had an issue. I don't know what more proof you need. I have a ring camera doorbell that shows absolutely no one delivering anything. FEDEX website shows the wrong delivered zipcode and wrong front door. This is such a simple fix with minimal research needed. But they refused to see the evidence that FEDEX provided. I feel it is totally unacceptable for a company as big as yours to not have the access nor people capable of reading and understanding information that the shipping company provided as proof I didn't receive it. This type of run around is not worth the headache. I have a couple of items being shipped. Once I get my last item I will remove this app and never purchase again from Temu again. I refuse to spend money with a company that repeatedly implies I am a thief and a liar. I did not receive this package but I will never waste my energy trying to prove I didn't when I provided all the proof you needed.