This was last of about 11 replies to TEMU advanced support regarding a package that they said they delivered to me, but on a 3 way call with a TEMU phone rep, a live FedEx agent, and myself, FedEx did in fact state that tracking number did not belong to me. The FedEx agent told the TEMU rep who it was assigned to and where it was delivered and it was not to me. The TEMU rep assured me that it was a recorded line and she documented what the FedEx agent told her. She assured me that the info would be passed on to the proper dept. Then I get a rejection of refund letter. They send me a screen shot of the same info I had from putting in the tracking number. No street address, just city, state, and zip, which is the same. I have plead with them to simply pick up the phone ans speak with a live FedEx rep. Or listen to the recorded line of the conversation between TEMU phone rep and live FedEx rep. By the way, I ordered a gazebo. The tracking details say the package weighed 5 pounds ans was 13"x9"x8". Really? Can't be a gazebo at 5 pounds. I don't know what else to do. They have cheated me out of $72.42. My last email after their latest refusl email. You need to SPEAK WITH A LIVE FEDEX REP on the phone. The online tracking info simply shows delivered to Jay, OK 74346 It was, but your logistic info is incorrect for that tracking number. If you speak to a live FedEx rep, like your TEMU rep Aleen did on Dec 6th at approx 1:13pm central time, that tracking number was assigned to XXXXX XXXSS XXXXXX., Jay, OK 74346. A live FedEx agent told your TEMU phone rep that exact info. The tracking number is mis assigned in your logistics system. A live FedEx phone rep confirmed this with your phone rep. PLEASE, call FedEx and speak with a LIVE rep and they will tell you that tracking number does belong to me. Only in your system. I have been a loyal and good TEMU customer for quite a while. I am not lying and you can confirm this by speaking with a live FedEx rep or listen to the recorded line of the conversation. Please do this.