For my daughter's 12th birthday I ordered her a personalized LED mirror that had her name on it the package was delivered by a plain clothes man in a sedan not a postman handed to my ex-husband a box in pond which they opened there was a remote and a stand no mirror. I had to reorder her a mirror and I'm still waiting for that mirror to be delivered and during that I've asked for a refund in which they will not give to me because they say that it has been delivered and that their shop has confirmed the packing and delivering to my daughter who says and is upset and crying that she did not receive her personalized mirror for her 12th birthday and they want to give me a 20% coupon that caps at $20