Avoid Ordering Large Items from Temu I ordered a large, bulky item (home gym equipment) and it arrived broken, I tried to return it and received a return label, but the drop-off locations wouldn’t accept it due to the size. When I called Temu, I was stuck talking to robots who just gave me the same scripted responses and put me on hold said they’d escalate it to a supervisor—but nothing changed. I kept getting automated emails with the same solution, "return for refund" but no real help. Save yourself the trouble—don’t order items from Temu, as their return process is impossible if the object is too big and their customer service is non-existent.