I discovered Temu over a year ago after going through cancer treatment & losing a lot of weight. Now, I’m in remission, have gained weight, & even though cancer caused irreparable damage, I’m here. I purchased an entire wardrobe & sandals from Temu, and everything went fine. A friend warned me that as long as everything went well, no worries, but if I ever had to make a return, it was a nightmare & money loss. I should’ve listened and never purchased from them. Recently, I purchased three pairs of sandals, and unfortunately, even though I ordered the same size as always, they didn’t fit & when I placed them next to the previous purchases, it was apparent the new ones received were much larger. I took pictures of the new sandals next to the older ones to show the size to scale. The website provides few options when returning items. Unfortunately, one of the things I couldn’t do was explain that due to my condition, being disabled, and not being able to go to a UPS or FedEx store, I would need the items to be picked up at the Assisted Living Facility where I live. Their website is incredibly limited regarding refunds/returns & is set up for the customer to lose a great deal of money. You are given the option of accepting almost 90% or less of what you paid for an item, not have to return them, and the matter is closed. My purchase was about fifteen dollars and change, which may not be much to others, but I live on a fixed Social Security disability check. For me, that is the equivalent of about $1000.00 for someone else. I had to choose a partial refund of $5.39 and keep sandals, which I’ll have to give or throw away. I get back $5.39 out of the almost $16 I spent. That is what I call highway robbery.