I am extremely disappointed and disgusted by the service I have received from this company. After ordering an item based on their size guide, which turned out to be inaccurate, I had to go through the inconvenience of returning it. The delivery address was not detailed in full, leading to further issues. I paid for delivery but had to pick up the item from the post office, which was an added inconvenience. When I spoke to Hannah on the phone, she assured me that I would receive a full refund. However, my refund was processed with a deduction for the return shipping costs, which is completely unacceptable. I was explicitly told that I should not have to pay for the return since the size guide provided was incorrect. Despite this, they deducted £3.99 from my refund. The entire process has been a nightmare. The service provided does not deserve any merit. I was promised one thing over a recorded phone call and then received a different outcome. The poor communication, the inaccurate size guide, the inconvenience of picking up the item, and the incomplete refund have all left me extremely dissatisfied. I would strongly advise anyone considering using this company to think twice. The level of service is abysmal, and they do not honor their commitments. I will be taking further steps to ensure my experience is heard and will be contacting the relevant governing bodies as well as sharing this experience with potential customers. Avoid this company at all costs. Rating: 1/5