Tennis-Point Reviews

Name: Tennis-Point
Rating: 1.61

1.6 Rating 90 Reviews

14 %

of reviewers recommend Tennis-Point

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1.6

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

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Tennis-Point 1 star review on 13th December 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered a women’s size 7 avacourt tennis shoe. Pink/multi color. What I received was a bright orange avacourt shoe size 10. I returned them. Told them they sent me the wrong shoe. When they received my return they emailed me and told me I had returned a pair of shoes they don’t sell. I called them right away to try to resolve this issue. They claimed they had never sold that shoe (even though it’s on their website). That they would not refund me. They were claiming that I was trying to return something that I hadn’t ordered from them which was ridiculous since i never received what I ordered! I had no choice but to have them send them back to me. When I got them, they actually switched the boxes to the box that my real order supposedly came in (which wasn’t the same box that I shipped back! I’m not sure they were even the same shoe since I never took them out of the box nor removed any of the packaging! Someone at the company is either scamming them or maybe just a scam company. In any event never, ever order anything from them!”

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Posted 1 week ago

“Просто ужасно! Поддержка не отвечает на запросы! невозможно вернуть товар, который вам не подошел или пришел сломанный. Вы будете платить сами за доставку! Не рекомендую. Больше никогда ничего не куплю. Ужасно.”

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Posted 3 weeks ago

“Nike Pro Zoom tennis shoes. top of the line. defective design, high collar causes blister and bleeding around ankle area. Played tennis my entire life and never had this problem. They asked for pictures of the shoe. Really. BTW if you go on the site expect intrusive ads on computer for next 6 months.”

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Posted 3 weeks ago

“This website is a scam! I ordered tennis shoes from them. What I received was used/worn shoes! They were clearly used beforehand. They were covered in red clay, and even a worn sock was in the box. I wrote to them that I received used, not new shoes, and that I wanted to return them for that reason. They sent me the return information. I didn't feel like I should even be paying for the return shipping, as it wasn't a return because I didn't like them, or the size didn't fit. I didn't receive what I ordered. But I didn't want to complicate things so I returned them and paid the return shipping. But guess what happened. They refused the return/refund stating that the shoes were used, and they cannot accept used shoes back. And there was just no way I could prove them that I received it that way. At first I tough that those tennis shoes were returned before, and they didn't check their status in the past, but just restocked them automatically and resold them to me. But after some communication about the situation with them (their customer support is excruciating slow and unhelpful) I came to think that this is the modus-operandi, a fraud and a malpractise. I would never buy from them again, and I highly suggest you don't either.”

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Posted 1 month ago

“I unfortunately I did not have a good experience ordering online with Tennis Point - the items were great quality but they did not fit me. So I contacted them to return the items. Their return service is disgraceful - you have to pay the post costs yourself. The worse part was - I returned the two items I had ordered and they only refunded me for one item I am now writing to them and trying to call to get the refund for the second item I shipped back. I am extremely disappointed on this business. It is very inconsiderate and a disservice to customers. Stay away from this business!!!!”

Helpful Report

Posted 1 month ago

“They're a real business, but they lack customer support. They never reply to emails. I have had to follow up with at least one phone call for every order. Gift card numbers get accepted through website sales, but they never actually apply towards my purchase. My credit card would get charged the full amount as if I never applied my gift cards. I had to take screenshots of all my purchase confirmation pages. I then had to follow up with a phone call to ask them why my gift card amount wasn't applied. They will eventually fix it, but it became such a hassle that I stopped shopping there altogether.”

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Posted 2 months ago

“I am extremely disappointed and disgusted by the service I have received from this company. After ordering an item based on their size guide, which turned out to be inaccurate, I had to go through the inconvenience of returning it. The delivery address was not detailed in full, leading to further issues. I paid for delivery but had to pick up the item from the post office, which was an added inconvenience. When I spoke to Hannah on the phone, she assured me that I would receive a full refund. However, my refund was processed with a deduction for the return shipping costs, which is completely unacceptable. I was explicitly told that I should not have to pay for the return since the size guide provided was incorrect. Despite this, they deducted £3.99 from my refund. The entire process has been a nightmare. The service provided does not deserve any merit. I was promised one thing over a recorded phone call and then received a different outcome. The poor communication, the inaccurate size guide, the inconvenience of picking up the item, and the incomplete refund have all left me extremely dissatisfied. I would strongly advise anyone considering using this company to think twice. The level of service is abysmal, and they do not honor their commitments. I will be taking further steps to ensure my experience is heard and will be contacting the relevant governing bodies as well as sharing this experience with potential customers. Avoid this company at all costs. Rating: 1/5”

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Posted 3 months ago

“Ordered goods told me they have been delivered but not here! I can not afford this scam after chasing them they have gone to ground no email call all blanked do not use them !😡”

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Posted 3 months ago

“Scammers. My parcels never arrived. They don't reply to emails”

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Posted 3 months ago

“Scammers. Shoes never arrived. They provide fake tracking number. And never reply me emails.”

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Posted 4 months ago

“Ordered on Sunday,received on Thursday (to CZ).No problems. I haven't had experience with returns”

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Posted 4 months ago

“Received a pair of tennis shoes and they don't fit. Tried going thru the return website but it's inoperative so I'm calling on the Better Business Bureau. I suggest you all do the same. When I receive the case number I'll post it here. I believe the broken return process is intentional.”

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Posted 4 months ago

“leuke aanbiedingen, waardeloze service. Slecht bereikbare klantenservice. Twee nieuwe rackets gekocht bespannen door tennispoint ter waarde van 70 euro. Na bijna 2 weken wachten ontvangen en ronduit waardeloos bespannen. Niveautje visnet. Gemeld als klacht en gestrand in de procesmolen. Voor mij niet meer.”

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Posted 4 months ago

“Returns online service not working and you don’t reply to any emails now I have trainers worth €119 which are no good to me. wouldn’t buy again off this company and would not recommend, should have looked at reviews before I bought can see you have a lot of unhappy customers with your service”

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Posted 6 months ago

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Posted 6 months ago

“Avoid this company. I feel completely scammed by Tennis-Point. When I made the purchase, this was not clear that I have to pay for the return. On the contrary, they emphasized how easy the return process was. Now the shipping costs me €25, it makes no sense to return the product; it will cost me a fortune....be aware!!!”

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Posted 7 months ago

“Smooth order process all around”

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Posted 9 months ago

“I've never had a bad experience with Tennis Point, even when they were still Midwest Sports. Competitive pricing and they've never made a mistake on my order. Would recommend.”

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Posted 9 months ago

“I ordered a pair of shoes with them and they arrived within 2 days without a shipping charge. Everything arrived as described.”

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Posted 10 months ago

“I bought some Asics shoes from them. Short of two weeks there was a tear in them not near a seam or anything. Best they could do is tell me to ship them back and get store credit. So I'm out the shoes and the time to ship back and forth. No thanks. It makes sites like Amazon so much better when you have to deal with customer service like this.”

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Posted 10 months ago

Tennis-Point is rated 1.6 based on 90 reviews