Tennis-Point Reviews

Name: Tennis-Point
Rating: 1.56

1.6 Rating 99 Reviews

13 %

of reviewers recommend Tennis-Point

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1.6

Based on 99 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get in contact with. I bought 8 pairs of shoes as they were on deep discount and they are my favourite. The tennis balls I ordered with them arrived within days but no sign of the shoes. They won't respond to emails and there is no working phone number. Awful.”

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Posted 10 hours ago

“No communication, no delivery since ordering 27/03. Can not reach them by phone, email, messenger, ..”

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Posted 21 hours ago

“They are scammers. I received used tennis shoes, with clay all over them. When I told them that and returned them, they rejected my return, with the reason being that the item is used! Yes, of course it is, but i received it used! Never buy from them again.”

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Posted 3 days ago

“this company is trash !! never delivered my order and dont answer emails !! i will take them to court”

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Posted 1 week ago

“The K-Swiss tennis shoes ordered after much thought and delivered today, are too small despite me ordering a half size larger than I would normally take. I've tried numerous times but cannot get the returns system to work as it should, and there appears to be NO method of contacting Tennis Point. I am extremely unhappy and despite using them over the years, will never do so again”

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Posted 1 week ago

“Placed an order on 11th March and never received a confirmation. I emailed three times with absolutely no reply and even reached out via social media — again, no response. I eventually had to call them myself, only to be told that the order didn’t have the correct customs documents and was essentially “lost.” Customer service said, “We have no control if the parcel gets shipped correctly,” which is just unacceptable. They didn’t offer to resend the order, no compensation, and honestly, no real apology. If I hadn’t chased them, I would have been left completely in the dark. I originally said I would reorder — but after this experience, I absolutely won’t be ordering again. Extremely disappointed.”

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Posted 3 weeks ago

“late delivery and wrong items sent (different shoes in the box), stay away!”

Tennis-Point 1 star review on 27th December 2024

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Posted 3 months ago

“They speak only german, english is a no go, they don't reply to mails/ or picking to what to reply to. and they still owe me a refound. since they do not reply to mails I see no chance to get my monet back. avoid them and buy from other companies. shamefull”

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Posted 4 months ago

“I ordered a women’s size 7 avacourt tennis shoe. Pink/multi color. What I received was a bright orange avacourt shoe size 10. I returned them. Told them they sent me the wrong shoe. When they received my return they emailed me and told me I had returned a pair of shoes they don’t sell. I called them right away to try to resolve this issue. They claimed they had never sold that shoe (even though it’s on their website). That they would not refund me. They were claiming that I was trying to return something that I hadn’t ordered from them which was ridiculous since i never received what I ordered! I had no choice but to have them send them back to me. When I got them, they actually switched the boxes to the box that my real order supposedly came in (which wasn’t the same box that I shipped back! I’m not sure they were even the same shoe since I never took them out of the box nor removed any of the packaging! Someone at the company is either scamming them or maybe just a scam company. In any event never, ever order anything from them!”

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Posted 5 months ago

“Просто ужасно! Поддержка не отвечает на запросы! невозможно вернуть товар, который вам не подошел или пришел сломанный. Вы будете платить сами за доставку! Не рекомендую. Больше никогда ничего не куплю. Ужасно.”

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Posted 6 months ago

“Nike Pro Zoom tennis shoes. top of the line. defective design, high collar causes blister and bleeding around ankle area. Played tennis my entire life and never had this problem. They asked for pictures of the shoe. Really. BTW if you go on the site expect intrusive ads on computer for next 6 months.”

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Posted 6 months ago

“This website is a scam! I ordered tennis shoes from them. What I received was used/worn shoes! They were clearly used beforehand. They were covered in red clay, and even a worn sock was in the box. I wrote to them that I received used, not new shoes, and that I wanted to return them for that reason. They sent me the return information. I didn't feel like I should even be paying for the return shipping, as it wasn't a return because I didn't like them, or the size didn't fit. I didn't receive what I ordered. But I didn't want to complicate things so I returned them and paid the return shipping. But guess what happened. They refused the return/refund stating that the shoes were used, and they cannot accept used shoes back. And there was just no way I could prove them that I received it that way. At first I tough that those tennis shoes were returned before, and they didn't check their status in the past, but just restocked them automatically and resold them to me. But after some communication about the situation with them (their customer support is excruciating slow and unhelpful) I came to think that this is the modus-operandi, a fraud and a malpractise. I would never buy from them again, and I highly suggest you don't either.”

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Posted 6 months ago

“I unfortunately I did not have a good experience ordering online with Tennis Point - the items were great quality but they did not fit me. So I contacted them to return the items. Their return service is disgraceful - you have to pay the post costs yourself. The worse part was - I returned the two items I had ordered and they only refunded me for one item I am now writing to them and trying to call to get the refund for the second item I shipped back. I am extremely disappointed on this business. It is very inconsiderate and a disservice to customers. Stay away from this business!!!!”

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Posted 7 months ago

“They're a real business, but they lack customer support. They never reply to emails. I have had to follow up with at least one phone call for every order. Gift card numbers get accepted through website sales, but they never actually apply towards my purchase. My credit card would get charged the full amount as if I never applied my gift cards. I had to take screenshots of all my purchase confirmation pages. I then had to follow up with a phone call to ask them why my gift card amount wasn't applied. They will eventually fix it, but it became such a hassle that I stopped shopping there altogether.”

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Posted 7 months ago

“I am extremely disappointed and disgusted by the service I have received from this company. After ordering an item based on their size guide, which turned out to be inaccurate, I had to go through the inconvenience of returning it. The delivery address was not detailed in full, leading to further issues. I paid for delivery but had to pick up the item from the post office, which was an added inconvenience. When I spoke to Hannah on the phone, she assured me that I would receive a full refund. However, my refund was processed with a deduction for the return shipping costs, which is completely unacceptable. I was explicitly told that I should not have to pay for the return since the size guide provided was incorrect. Despite this, they deducted £3.99 from my refund. The entire process has been a nightmare. The service provided does not deserve any merit. I was promised one thing over a recorded phone call and then received a different outcome. The poor communication, the inaccurate size guide, the inconvenience of picking up the item, and the incomplete refund have all left me extremely dissatisfied. I would strongly advise anyone considering using this company to think twice. The level of service is abysmal, and they do not honor their commitments. I will be taking further steps to ensure my experience is heard and will be contacting the relevant governing bodies as well as sharing this experience with potential customers. Avoid this company at all costs. Rating: 1/5”

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Posted 8 months ago

“Ordered goods told me they have been delivered but not here! I can not afford this scam after chasing them they have gone to ground no email call all blanked do not use them !😡”

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Posted 8 months ago

“Scammers. My parcels never arrived. They don't reply to emails”

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Posted 8 months ago

“Scammers. Shoes never arrived. They provide fake tracking number. And never reply me emails.”

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Posted 9 months ago

“Ordered on Sunday,received on Thursday (to CZ).No problems. I haven't had experience with returns”

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Posted 9 months ago

“Received a pair of tennis shoes and they don't fit. Tried going thru the return website but it's inoperative so I'm calling on the Better Business Bureau. I suggest you all do the same. When I receive the case number I'll post it here. I believe the broken return process is intentional.”

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Posted 10 months ago

Tennis-Point is rated 1.6 based on 99 reviews