Tennis-Point Reviews

Name: Tennis-Point
Rating: 1.52

1.5 Rating 105 Reviews

12 %

of reviewers recommend Tennis-Point

Company Reviews

Questions

Metrics

1.5

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tennis-Point made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tennis-Point 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. The contact button simply does not work, they don't answer emails...junk site.”

Helpful Report

Posted 1 month ago

“Very long delays in shipping, almost no communications, and terrible customer service.”

Helpful Report

Posted 1 month ago

“Muy decepcionado con Tennis-Point. Compré un paletero Bullpadel en su tienda física y a los pocos meses comenzó a romperse, primero por fuera y después también por dentro. En abril contacté directamente con Bullpadel sin obtener respuesta. Más tarde reclamé a Tennis-Point, aportando fotos que muestran el deterioro progresivo del producto, pero me dijeron que, al tratarse de una compra en tienda física, no podían ayudarme desde atención al cliente online. Al llamar a la tienda, me informan que “según el convenio textil”, solo ofrecen 6 meses de garantía. Pero esto no es correcto. La ley en España establece una garantía legal de tres años desde la compra. Los primeros 12 meses (como mínimo, según normativa europea) se entiende que si el producto falla, es por un defecto de origen, salvo que el vendedor demuestre lo contrario. Esto no limita la garantía total ni justifica rechazar una reclamación dentro del plazo legal. A pesar de haber reclamado dentro del periodo legal y con pruebas evidentes de un defecto, no me ofrecen ninguna solución. Muy mal servicio postventa y una total falta de responsabilidad. No volveré a comprar ni recomendar esta tienda.”

Helpful Report

Posted 1 month ago

“non existent customer service. Will not issue a return label, chatbot does not respond, email and tel number are no longer available. then their website states customer satisfaction is our driving force!! Unable to communicate with the company-disgraceful!”

Tennis-Point 1 star review on 10th July 2025

Helpful Report

Posted 1 month ago

“Didn't get return label, eventually connected them to say I was taking it up with credit card company, received return label and refund.”

Helpful Report

Posted 2 months ago

“They are terrible - do not buy from them, if you need to return they ignore you and have no customer service. They have a faulty return label service and do not reply to emails. I have paid £40 in postage so far and they want to charge me another £20 on a £55 pair of trainers. TERRIBLE”

Helpful Report

Posted 3 months ago

“Impossible to get in contact with. I bought 8 pairs of shoes as they were on deep discount and they are my favourite. The tennis balls I ordered with them arrived within days but no sign of the shoes. They won't respond to emails and there is no working phone number. Awful.”

Helpful Report

Posted 4 months ago

“No communication, no delivery since ordering 27/03. Can not reach them by phone, email, messenger, ..”

Helpful Report

Posted 4 months ago

“They are scammers. I received used tennis shoes, with clay all over them. When I told them that and returned them, they rejected my return, with the reason being that the item is used! Yes, of course it is, but i received it used! Never buy from them again.”

Helpful Report

Posted 4 months ago

“this company is trash !! never delivered my order and dont answer emails !! i will take them to court”

Helpful Report

Posted 4 months ago

“The K-Swiss tennis shoes ordered after much thought and delivered today, are too small despite me ordering a half size larger than I would normally take. I've tried numerous times but cannot get the returns system to work as it should, and there appears to be NO method of contacting Tennis Point. I am extremely unhappy and despite using them over the years, will never do so again”

Helpful Report

Posted 4 months ago

“Placed an order on 11th March and never received a confirmation. I emailed three times with absolutely no reply and even reached out via social media — again, no response. I eventually had to call them myself, only to be told that the order didn’t have the correct customs documents and was essentially “lost.” Customer service said, “We have no control if the parcel gets shipped correctly,” which is just unacceptable. They didn’t offer to resend the order, no compensation, and honestly, no real apology. If I hadn’t chased them, I would have been left completely in the dark. I originally said I would reorder — but after this experience, I absolutely won’t be ordering again. Extremely disappointed.”

Helpful Report

Posted 5 months ago

“late delivery and wrong items sent (different shoes in the box), stay away!”

Helpful Report

Posted 8 months ago

“They speak only german, english is a no go, they don't reply to mails/ or picking to what to reply to. and they still owe me a refound. since they do not reply to mails I see no chance to get my monet back. avoid them and buy from other companies. shamefull”

Helpful Report

Posted 8 months ago

“I ordered a women’s size 7 avacourt tennis shoe. Pink/multi color. What I received was a bright orange avacourt shoe size 10. I returned them. Told them they sent me the wrong shoe. When they received my return they emailed me and told me I had returned a pair of shoes they don’t sell. I called them right away to try to resolve this issue. They claimed they had never sold that shoe (even though it’s on their website). That they would not refund me. They were claiming that I was trying to return something that I hadn’t ordered from them which was ridiculous since i never received what I ordered! I had no choice but to have them send them back to me. When I got them, they actually switched the boxes to the box that my real order supposedly came in (which wasn’t the same box that I shipped back! I’m not sure they were even the same shoe since I never took them out of the box nor removed any of the packaging! Someone at the company is either scamming them or maybe just a scam company. In any event never, ever order anything from them!”

Helpful Report

Posted 10 months ago

“Просто ужасно! Поддержка не отвечает на запросы! невозможно вернуть товар, который вам не подошел или пришел сломанный. Вы будете платить сами за доставку! Не рекомендую. Больше никогда ничего не куплю. Ужасно.”

Helpful Report

Posted 10 months ago

“Nike Pro Zoom tennis shoes. top of the line. defective design, high collar causes blister and bleeding around ankle area. Played tennis my entire life and never had this problem. They asked for pictures of the shoe. Really. BTW if you go on the site expect intrusive ads on computer for next 6 months.”

Helpful Report

Posted 10 months ago

“This website is a scam! I ordered tennis shoes from them. What I received was used/worn shoes! They were clearly used beforehand. They were covered in red clay, and even a worn sock was in the box. I wrote to them that I received used, not new shoes, and that I wanted to return them for that reason. They sent me the return information. I didn't feel like I should even be paying for the return shipping, as it wasn't a return because I didn't like them, or the size didn't fit. I didn't receive what I ordered. But I didn't want to complicate things so I returned them and paid the return shipping. But guess what happened. They refused the return/refund stating that the shoes were used, and they cannot accept used shoes back. And there was just no way I could prove them that I received it that way. At first I tough that those tennis shoes were returned before, and they didn't check their status in the past, but just restocked them automatically and resold them to me. But after some communication about the situation with them (their customer support is excruciating slow and unhelpful) I came to think that this is the modus-operandi, a fraud and a malpractise. I would never buy from them again, and I highly suggest you don't either.”

Helpful Report

Posted 11 months ago

“I unfortunately I did not have a good experience ordering online with Tennis Point - the items were great quality but they did not fit me. So I contacted them to return the items. Their return service is disgraceful - you have to pay the post costs yourself. The worse part was - I returned the two items I had ordered and they only refunded me for one item I am now writing to them and trying to call to get the refund for the second item I shipped back. I am extremely disappointed on this business. It is very inconsiderate and a disservice to customers. Stay away from this business!!!!”

Helpful Report

Posted 11 months ago

“They're a real business, but they lack customer support. They never reply to emails. I have had to follow up with at least one phone call for every order. Gift card numbers get accepted through website sales, but they never actually apply towards my purchase. My credit card would get charged the full amount as if I never applied my gift cards. I had to take screenshots of all my purchase confirmation pages. I then had to follow up with a phone call to ask them why my gift card amount wasn't applied. They will eventually fix it, but it became such a hassle that I stopped shopping there altogether.”

Helpful Report

Posted 1 year ago

Tennis-Point is rated 1.5 based on 105 reviews