I ordered a tennis racket , Dunlop precision 98. The transport was late (3 days) wich I can understand. I received today the product and is second hand . The racket it's used , marks on the strings (tennis ball marks ) the bumper is scratch quite bad , marks of Clay. So far some mistakes that can happen. The funny part is that I called the guys , I've sent an email with pictures and so on. The only solution was to send the racket back. I explained that I want that racket but I want something else. It can be a string in order to restring my racket. The answer was they can not do anything for me , just to return the product and they will tell me the steps after. It's my first order and so far it will be the last one because of this attitude. I was very polite but it seems that for them this means you are stupid. I asked to speak with a manager but of course nobody said anything. Thank you for sending me to some other tennis shops Tennis-point .