Complicated paying process needing an IBAN # and etc instead of paypal/credit card like every other website. They scammed me 20 euro for a jazzminton set (order #70595794) saying that they didn't get a payment. I ordered the set 2 weeks ago and last week they emailed me saying they didn't get a payment. I sent a screenshot of my credit card statement and told the payment method. I didn't get a response from them for a week and today they emailed me saying "Hello, Thank you for contacting Tennis-Point . You order #70595794 was canceled. We have sent a request to our accounting team for further investigation. Do not hesitate to contact us in case you have any further questions and we will be happy to assist you. Regards" The company will not answer their UK, France, or German phone number. They do not answer their Facebook messenger or emails.