Having previously dealt with the Tentworld store in Toowoomba and being happy with our experience there, we went to the Townsville store to get some new camping chairs for our motorhome. I had been looking at the web page and found some that we thought would suit us and they were advertised at a special clearance price. However, upon arriving at the store and after looking for the ones which were advertised for a while and not being able to see them, I went to find a staff member only to be told that they are no longer available, but we do have some similar ones of the same brand. I suggested that perhaps the advertisement should be removed from the web page, I was promptly told that it wasn't anything to do with them. So, after spending the next 1/2-hour deciding which chairs might suit us best, and during which time, no-one came to see if we would like any help, we settled on a pair of Oztrail Cascade 5's. While the chairs we eventually purchased were suitable and the price was reasonable, we were very disappointed with the service.