Unfortunately I lost my job due to the pandemic. I was behind in my credit card payments and I called to ask for some breathing space. The advisor was so helpful and could not do enough me for. She even organised an online food delivery as I was struggling to put food on the table. I was overwhelmed with the support given, especially as I have worked all my life and the government have been the worst to try and get support from. Yet my credit card company went above and beyond to help my family eat, absolutely amazing customer service and support given from tesco bank. I will never forget how they helped me when I really needed it.