There are good points about the Tesco Loan system, but Tesco fails on a very important one. I must complete my end of year accounts for HMRC and for this I must produce evidence of all financial transactions for the last year. I bank online with Tesco and am supposed to be able to 'manage' my account with them. However, I am unable to pull up a loan statement covering the last financial year online. Apparently this is something which must be done by someone at the bank and I must then endeavour to find a window of time within a 48 hour or a 24 hour period (depending on who I talk there) when I can 'catch' sight of my statement online and print it out for the tax man. On two occasions I have contacted Tesco and made time available for this and on both occasions a statement has not appeared online. Not only has this wasted my time, but it has caused no end of frustration at a very busy time of year. Why are we not considered grown up enough to manage our own accounts to the point where a simple statement can be requested electronically and it be available within minutes? I now have to telephone Tesco again and ask them, again, for something that could have been in the hands of my accountant yesterday.