Extremely poor and stressful to deal with. The call handler repeatedly lied to me (I found this out through a FOI request to get hold of my file from Tesco. Perhaps this was a one-off and my claims handler is just a poor excuse for a human being, or perhaps they were being told what to do by Tesco - I will never know. However, reading other reviews it seems I am not the only one. Had to go through the Financial Ombudsman twice, and won twice, so Tesco were told to put things right, and even then they made it as difficult as possible in a stressful situation of suffering a flood. My flood happened over four years ago and still not sorted out! Tesco should be ashamed of themselves for how they have dealt with my family. Or at least the claims handler should. Unfortunately they probably go through their day to day lives treating people in such a disgusting way, but I do hope they never have to go through what they have put me through.