Thoroughly disappointed by our experience with Tesco car insurance. We were driven into while parked in a car park by a young driver who just drove off, despite having crunched into our car so hard that various people in the car park noticed it. Despite having two independent witnesses and CCTV from the store car park showing the accident and whose fault it clearly was, it has taken over five months for Tesco to resolve this claim - and we have had to chase them constantly and do all the work. While they were doing nothing to resolve our case (which the driver’s insurers were - unbelievably - denying responsibility for), Tesco tried to make us pay the excess to get the repair work done to our car at our expense. Even worse, they told us we’d lose our longstanding no-claims bonus if we didn’t and our policy would cost more in the future too!! It wasn’t until the Police finally charged the driver with driving away from the scene of an accident and the other driver’s insurer caved in and admited responsibility that Tesco finally agreed to get the work done at their expense. We’ve been left incredulous at their poor service and asking ourselves what on earth we paid our premiums for. If they don’t even fight for their customers’ rights when there are witnesses and CCTV, what hope is there if someone ploughs into you without those things? I will never use Tesco Insurance again for anything. You pay them, then end up doing all the work yourself, while they threaten you with losing your no-claims bonus for an accident that it’s obvious was not your fault. Unbelievable.