Generally I find the online banking system simple and clear enough to get round. But what I can't fathom is why do I need to verify each new device??!!! They need to send a "varification code" to my registered number... Great, NOT!!! The reason I am using a different device is because I don't have my registered device with me you morons! I have 3 pieces of personal login security already so drop the new varification bullshit please. God help anyone who has their mobile stolen while away on holiday (for example) because they won't be able to use Internet banking until they get the phone/number replaced to receive the varifiction code to use a different device. I have 4 other Internet banking accounts from other banks and none have this pointless system and guess what.... I freely log in with different devices and I've never had a fraud problem with their simple 3 security info set up. Actually tempted to shut my account now, I don't want to end up having my wallet/phone stolen from a hotel while abroad because...... 1, I can't use my friends/family device to log in to MY account to check balance for stolen money etc or order new bank card from them. 2, I can't transfer my money into their account to withdraw from cash machine! Yes, you could call the customer services team, but that's gonna be expensive from abroad and have you actually tried speakin to tesco over the phone??? If not, just keep reading down the reviews and that'll give you an idea.