I tried to open a 1yr fixed savings account online with Tesco bank (April 2019) Much of the forms were already pre-filled as i was logged in to my existing Tesco bank account at the time (good) I reached the end of the process and instead of getting the account details so I can transfer in the money as I was expecting, I got a cryptic message that for 'my own safety' more checks need to be made and I will be contacted by phone or letter within 5 days ??? I was confused Im not borrowing money, the account has no credit facility, they already have all my details - Ive been a customer over 5yrs. I have a large sum in another savings account with them A few days prior I opened a new instant access savings account with another bank Ive never dealt with before. That account went live immediatly (even though that wasnt even a weekday) I contacted Tesco bank facebook support to try to get some answers, they told me to ring the bank I rang the bank and they told me there is no way for them to know what the problem was, as the underwritters determine if further checks need to be made with an application. They wouldnt even take my reference number to look it up, I was told there was no point. So Im left totally in the dark about what is going on and Tesco seem to be in the dark also... Why do checks need to be made for opening a savings account for an existing customer? Sorry Tesco, but this seems bonkers to me Im starting to suspect that their fixed savers are run by someone else and are crudely tagged on to their website and Tesco actually has no idea about them at all and they arent really tied to your existing accounts. On the first page of the forms you have to choose between funding the account via a cheque or another bank, there is no option to fund it from another Tesco account - which is what I intended to do I thought already being a Tesco Bank customer would make it easier to setup an account, I discounted 2 higher paying accounts just because I thought the process would be easier and quicker with Tesco - how wrong I was... My government bond matures today and I will now go and try to setup a 1yr fixed savings account elsewhere, which ever account goes live first gets my money. My guess is that it wont be Tesco