Due to Covid19 situation my wife and I decided to take my car off the road and just use hers. My car's insurance was due to end 31st March so I just SORN'd my car on the DVLA website. I was surprised when I saw on my bank statement that Tesco had auto-renewed my policy. I called and asked them to cancel. They said that they would need a SORN confirmation slip and I would have to call DVLA. However, DVLA only taking calls from Key Workers. Tesco refuse to accept SORN email from DVLA as they say I could have altered it and they refuse to check my car's status on the DVLA .gov.uk website which clearly shows the car as SORN'd. I have insured with them for a number of years and my wife's car is also with them but that also counts for nothing. So I cannot get a refund until DVLA reopen fully.