DIDN’T DELIVER CHRISTMAS SLOT AS ‘COULDN’T FIND THE HOUSE’, BUT TOOK THE MONEY AND DIDN’T PROCESS THE REFUND I booked Christmas delivery slot back in October. On the day of delivery, no delivery arrived. I have tried calling Tesco. After finally going through and spending half an hour on the phone, I got cut off. It was almost 10pm. Nobody rang me back. There were no message updates, no email, no communication on the app. I rang back the morning after. I was told that the driver COULD NOT FIND MY ADDRESS and ‘tried to call me’ but didn’t have my phone number. Even though Tesco drivers rang me a number of times before and I had deliveries to the same address before. Tesco took my money, didn’t process the refund and told me that I now need to go and do my shopping with the money I didn’t have as they charged me. There was no effort at all to rectify the situation. Then they rang back and told me that actually they would try to redeliver. So after waiting half an hour on the phone it was suddenly possible. They then rang back and said that actually it was not possible. The whole customer service is appalling. Absolutely poor. There is no attempt to try to help at all, no taking responsibility for their mistakes. If you place your order with them, especially Christmas one, be prepared to be blamed for having a house difficult to find despite living on the main road, then nobody calling you to let you know that they cannot find your address and still nobody contacting you despite the fact that you have no order and they took money from your account. Merry Christmas.