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Tesco Direct Reviews

3.2 Rating 2,170 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,170 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Wow had to put this on as annoyed dosent come close. We pay the yearly delivery fee. And since September have had 3 delivery's now cancelled on the day. What other service would you buy that doesn't provide the service you pay for. 1 delivery being cancelled I can accept, 2 in my eyes there is a problem 3 well their not sorting the issues out as a company. Due to my cancellation today I've ended up having to take a taxi to and from the store to buy the items. Would anyone call this a service worth buying. Just unacceptable.
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Posted 2 days ago
i got a nutella and when i opened i.. it was actual poo
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Posted 1 week ago
I lose my savings and earnings when I follow some phony investment brokers on Instagram. They refused to let me withdraw, claiming I needed to pay fees that I didn't have. I recovered my money with the assistance of "'help@reaintell @ gmail.com,'" and I'm investing with Wiki Desks since they're safe, quick, and dependable.
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Posted 1 week ago
It was very easy
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Posted 3 weeks ago
If you have a tesco clubcard and you are a male good luck getting coupons I only had 1 in the whole of 2024 where as if you are female you get several every month guaranteed as my fiancee got more than 5 per month tesco you are 100% sexist LETS TAKE A STAND MEN...
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Posted 1 month ago
I want to see this organisation gone from UK retailing. It used to be a good business but that ended many years ago. Customer service and decent stores are a thing of the past. What you get now is the worst shopping experience imaginable and at stupidity high prices for the goods and service that you receive. They only get away with this because of the monopoly they hold on shopping in my region.
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Posted 1 month ago
Nasty cretin by the name of Merlene at the big store in sw16 needs a crash course in social skills, customer service, communication and humility. She clearly doesn't like Caucasian customers, or disabled customers. Overtly hostile, aggressive, racist and disability phobic, she's a lawsuit waiting to happen. Unacceptable and disgraceful conduct, refused to engage before I could even explain the issue. It would be a shame if she walked out the store and got knocked down by a Scania Vabis.
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Posted 1 month ago
Calls ceased to be received, and emails continued to be dishonest and want additional funds to be deposited into the account I was given. I became irate and began looking for assistance in order to obtain my money. Nothing came up again until a lawyer sent me in the direction of TONELIMITED.COM, where my money was retrieved. Before trading, conduct due diligence.
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Posted 1 month ago
Darren Grocott. Tesco is a lovely supermarket
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Posted 1 month ago
I ordered carrots, I don't like carrots. this is your fault
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Posted 2 months ago
I recently visited Tesco at The Cheetham Hill Shopping Centre during snowfall and forgot to bring my Tesco Clubcard. I requested assistance from a staff member named Sami Ullah to key in my Clubcard details using a picture, but he refused. Instead, he suggested I complete my shopping, return the next day with my physical Clubcard, and claim the discount then. When I mentioned that I’d prefer not to shop at Tesco under these circumstances, he simply responded, "That's fine if you don't shop here." This is incredibly poor customer service. I felt undervalued and disrespected. I have decided not to visit Tesco anymore. There are plenty of other options like Lidl, Asda, and Aldi, where they genuinely care about their customers and treat them with respect.
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Posted 2 months ago
Great products and services
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Posted 2 months ago
I had an interview booked at Tesco Croft Rd exp. In Nuneaton at 26 november. When I came for an interview there was no one there to do the interview with me . One of the co-workers said there was no store manager available today. I've been told to have a look on tesco carrer website for any updates regarding the date of next interview and email from store manager, but instead of that status of my application was change to unsuccesfull. Is that the way how Tesco recruiting people? I'm very disappointed with that situation.
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Posted 2 months ago
I was achieving solid returns, often celebrating with a cookie from the office kitchen. Despite some challenging days, I felt confident enough to start making larger deposits, eager to enhance those returns. However, unexpectedly, everything vanished. I waited for months, trying various strategies such as halting communication with the platform, attempting a bank reversal if possible however, To effectively rec-over my funds, it was crucial to take action by contacting M E R S E Y H I P . C O M, They are the experts who assisted me in retrieving withheld payouts.
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Posted 2 months ago
Very disappointed in the Yorkshire tea bags. I thought I had a bargain £5.50 for the large box! But although the box was the same size as 240 tea bags they had only 510 tea bags not 240 tea bags as they were last time I bought them?
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Posted 2 months ago
Very helpful
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Posted 2 months ago
really good my sister works at Tesco
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Posted 2 months ago
I am almost always happy when I do shop in Tesco. All staff are incredibly friendly and helpful:)
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Posted 3 months ago
visited Tesco Westway Hove Express on Saturday 2/11/24 at 13.56. The shopping isles were littered with unattended full delivery's on trolleys blocking the shelves. Only two staff seen in the store one of which was on the till. I must be fair to her and say she was very polite & well presented. I did not get all the shopping I wanted as being 80plus the trolleys were too heavy for me to move out of the way. Whilst I realize this is only a top up store, goods should be reachable! The store should be clean and tidy.
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Posted 3 months ago
Following some unreal investment broker on ig, I end up losing my saving money and profits. They denied my withdrawal asking to pay some fees before I can make withdrawal which I do not have. With the help of "' wikihelpdesks @ gmail . com " I was able to recover my funds and I am Investing via wiki desks because they are secure, fast and reliable.
Helpful Report
Posted 3 months ago
Tesco Direct is rated 3.2 based on 2,170 reviews