Without Prejudice. On the 4/10/2022, I believe I was purchasing a new pay as you go smart phone at Tescos Mobile store, London N12 0SH. When the phone box was bought out to me, I believe the phone box manufactures security seals were all ready broken (Pic 1) and most of the manufactures protective packaging bags were missing (Pic 3). On one of the sides of the phone box, its original manufactures label has been covered over with another label from Tescos, The label has a S/N, which matched up with the phone. Why is that label on that box? I believe the Tescos label was on the box for a refurbished or a returned phone and not for a new phone? (Pic 2) When the female staff person set up my phone, I hadn't actually touched it or seen it close up, but when I got home, I noticed the phone was covered in greasy finger prints and scratches and scuff marks particularly on the back. It was clear to me, I believe this phone was not a new phone! I bought the phone back lunch time the next day, 5/10/2022 and advised the same female staff person of all the issues and I advised and showed her the back of the phone was covered in greasy finger prints, scratches and scuff marks. (Pic 4) She acknowledged they were there, but advised she didn’t know how they got there and point blank refused to replace the used phone for a new one! I came back to the the Tescos Mobile store again on Saturday 8/10/2022, early lunch time to advised the same female staff person of my concerns about the phone previously been used and tried to show her the evidence, but I believe she and her two other colleagues ganged up on me and the male, accused me of being a chancer and through me out of the store like I was a common criminal. Please Note, I’m 72 year old disabled man! On the 19/10/2022 I believe the manager had gone to a lot of effort to try and discredit me, considering he was never in the store when I purchases the phone, etc. I wrote several letters of complaint to Tescos Mobile via there official complaint procedure on their website and their Facebook page, etc. I asked for the right to request to see the stores CCTV footage. I received several confusing replies from Tesco Customer Service and Tesco Mobile Customer Concerns Management Team. I received acknowledgement and some apologies from them all, but it appears that my concerns and request have been ignored. What does that tell you?