My wife and I were shopping in your Llansamlet branch today and whilst she was looking at items I was having a look in the next aisle namely at the scotches . Having found one that suited my pocket and my preference I failed to find a bottle relating to the ticket , a little disappointed but accepting that they might all already have been sold I rejoined my wife and we continued to shop . There was a young man busily restocking the shelves and - thinking "what the hell ...." I firstly apologised for being about to give him some additional work and he replied " not at all " and we went on to discuss my dilemma . He suggested that we had another look as sometimes a bottle can be hidden behind others or simply get pushed to the back and together we had a good look but without success , undettered he said that there was another avenue to explore and asked if I minded staying put and went off on his mission . I had another quick look at other scotches and before long the young man was coming down the aisle "out of stock" he said and I replied that it was no surprise as it was a good offer , he then smiled and said " except for this one "* and pulled a boxed scotch from behind his back and it was the one that we could earlier not find . I was so grateful and asked him his name and he said "Shaun" I extended my hand and we shook hands and I said how thankful and pleasantly surprised I was at the extent of this employees' dedication and he very sincerely said " always a pleasure" and we went our separate ways - me to catch my wife up and Shaun back to his task which he had left without hesitation in order to help me with my enquiry. Not only did this chap take his duties that extra mile but he was able to do this happily AND show a sense of humour when keeping the item behind his back before delivering the surprise* . Tonight I shall raise a glass to Shaun and take this opportunity to thank him officially for his service and dedication - I hope that the company will also - thank you Shaun .