I understand that things are tough on the current situation but on Thursday 19th March, you cancelled my chair bound 91 year old mother's online order 2 hours before it was due. The driver surprisingly turned up & when I told him I was shocked to see him because we'd had a txt cancelling the order, he said he couldn't let us have the order & drove off! I called your customer services & told it would then be delivered later that day. It never came! I called again later that evening to be told I would get a call to arrange delivery on Friday 20th March. I heard nothing! Great how you're publicising the fact that you are looking after the old & vulnerable by letting them visit your shop for a hour each morning but what about elderly who can't get to your shop? I explained to the people I spoke to on customer services that Mum is 91! Maybe you can look into this!