Tesco lets down NHS doctor and family Total shambles! We feel completely let down by Tesco’s (or more appropriately “Tescan’t”) and it’s crass and entirely useless customer no-service. Our online shop for our household with 3 small children, NHS consultant doctor plus a wheelchair bound grandmother and a dementing grandfather and their carer, all self-isolating, which was scheduled for delivery tonight was cancelled with no advance notice. We only found out because we called to enquire why the order was showing on our account as “delivered” when it had not been received 45 mins after the end of the 4 hour delivery window. We were relying on that delivery! We have not been able to shop in person. So now we will have to go out in person - well done Tesco. No apology given just a completely lame “We understand it is frustrating but the fulfilment centre has technical difficulties”. Can they offer us another slot..,No! Can they arrange for us to collect the order...No! Can they redirect the order to another store or fulfilment centre...No! Can we speak to a manager or supervisor...No, they can only offer a 1 hour call back but because that takes us past 11pm the call back will not be until the morning. Totally useless. How is it possible to be so bad at their jobs that they design a system with no contingencies for when things go wrong. That alone should see the entire management team fired for incompetence. So well done Tesco’s. As if the stress on medics wasn’t enough you have added an unbelievable amount of extra stress worrying about how we are now going to feed all these people with no food. Now I understand why everyone is stockpiling. No wonder so many ignored all the pleas to be socially responsible when shopping. I bet the Tesco management team like Dave Lewis and John Allen all have nice full fridges. I bet if a customer fulfilment centre has technical issues with their online shopping, it would magically still get delivered or a work round would be found. I bet what wouldn’t happen is that they are left with no food to feed their children and elders, dangling on the end of the phone to some customer service representative who is unable to offer any help at all.