they overcharged me for being behind on my phone bill I was charged 50 euro and I rang to pay it, sorted. Next day another 80 euro is charged from my account and they claim they can only see the one payment on there system. after being on hold for over 2 hours. I asked when my contract was up and they added on 7 months from when i suspected it was suppose to be up. I finally got they to look into that during the phone call and they concluded that it was only 9 months instead of 16. Really poor customer service overall even though the care assistants are generally nice but have little power to actually fix anything , really bad internet but the relentless billing and late payment charges that stack is just a pain. Would really recommend any one else Tesco is just at the bottom of the food chain.