Tesco Mobile Reviews

Name: Tesco Mobile
Rating: 2.70

2.7 Rating 103 Reviews

41 %

of reviewers recommend Tesco Mobile

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2.7

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Customer service beyond appalling. Antagonistic, shouted over me almost the entire time. Tried gaslighting me, obviously and sarcastic insincere apologies, just taking the Micky. Left an older vulnerable customer without a service for potentially weeks due to their mistake. They are totally disinterested, I don't know how they sleep at night. Tesco mobile customer service agents used to be the best ones but clearly there has been some kind of change of policy since a year ago as now they are so bad, and my recent experience was so bad that it's difficult for me to speak about it as it was so traumatic.”

Helpful Report

Posted 1 day ago

“I am extremely disappointed and saddened with the way I have been treated as a consumer. I feel that I have been scammed. I intially went on a family sim only deal paying £20 for the first phone and £10 for the second phone. However the prices went up slowly during the contract and I was paying £46.14 for both towards the end of the contract. I was then sent an email asking me to upgrade which I did as it showed that the value will be £29 for both ( £19 for the first and £10 for the second as before or that's what I understood). They charged me £29.79 for February and £31.37 March as expected (assumed the small uplift was due to inflation), however I got an email today to inform me that my April bill will be £51.37. When I called their customer service (appalling customer service) I have been told that I am no longer on the family discount, one of my telephone contract has now ended and my bill will be £31.37. The second phone is in contract for 24 months and termination fee is £336. I feel that I have been misled by their website and email. Their website was not very clear and my understanding was that I was paying £30 for both phones and thats why I clicked the upgrade button. In addition, the bill was as expected for the following 2 months and therefore I didn't contact them within 14 days of the cool off period. Doesn't Tesco knows acquiring and retaining customer gives them compative advantage. In addition, consumer referral!”

Helpful Report

Posted 2 days ago

“Horrendous experience on line can’t speak to anyone in uk Only to South Africa Sorry Tesco your letting long term customers down…very disappointed After being a loyal for many years Now looking to change suppler”

Helpful Report

Posted 1 week ago

“Horrendous experience in store!!! Rude. Unhelpful. Have used Tesco mobile store previously and was excellent. Now won't use Tesco ever again.”

Helpful Report

Posted 2 weeks ago

“I was told my number would be up and running by 6pm the following day. However since leaving the previous supplier my iPhone is dead and left in limbo. There are support numbers to help out so guess I’ll have to go buy another mobile so I can contact Tesco. Thanks Tesco for the stress and inconvenience of not being able to do my banking or call the local hospital. Absolutely shocking service by Tesco.”

Helpful Report

Posted 3 weeks ago

“Not receiving calls or making calls. Only WhatsApp is working. Plus I got a new sim card in October in tesco arkeen with the same issue. Plus I have spoken to 3 other people with the same problem”

Helpful Report

Posted 1 month ago

“Customer care is abysmal. Nothing gets done. I was scammed in Sept 2024 and despite making over 20 calls my direct debit hasn't been amended to the original amount i was paying. Disgusting 'service' although the operators are very polite and caring. That isn't helpful in resolving the issue.!!!!”

Helpful Report

Posted 1 month ago

“Poor network coverage”

Helpful Report

Posted 1 month ago

“Great experience and got a great deal from Tesco Mobile. The website was easy to navigate and the products arrived quickly. I highly recommend Tesco Mobile”

Helpful Report

Posted 2 months ago

“Thieves, keep taking my money for no data and then when I phone just deny I’ve topped up.”

Helpful Report

Posted 3 months ago

“Absolutely terrible service warning, with tesco mobile service I'm going to another provider”

Helpful Report

Posted 3 months ago

“My husband needed a new phone as his old one has finally given up , so he went on-line to order so it came the next day, after a while he realised he didn’t get an email confirming, so he went on to his account and found that it had been unsuccessful and he would not receive his new phone the following day , first I must say there is nothing wrong with our bank account or payment so this is down to Tesco , so he went on again and it said the same he was even asked to confirm payment from his bank account but nothing was taken out, after 4 attempts to get a phone he rang Tesco and was told he would have to wait 30 days before he could try again or go to a store, so we went to a store and the person helping said the same he couldn’t help him he would have to wait 30 days , we are pensioners who live in a rural location so a mobile is a must for us both , so thanks Tesco for your dreadful service .”

Helpful Report

Posted 3 months ago

“Went to my local Tesco mobile shop for new phone for my 78 Ur old mother. Got a new phone and they arranged for her old 02 number to be transferred to her new Tesco mobile. This was Saturday. It is now Tuesday 21.30 and she has still no active phone number and neither her old phone or new Tesco phone can make or receive calls. No explanation why from the shop or Tesco customer support. Worst experience I've ever had from a phone operator.”

Helpful Report

Posted 3 months ago

“Both me and my husband had Tesco mobile worst experience ever both our numbers stopped working at the same time after 7 weeks of continuous going in store and ringing them still nothing no feedback from Tesco at all customer services is absolutely terrible I would definitely not recommend tesco mobile”

Helpful Report

Posted 3 months ago

“Bad coverage, no follow up customer service need to improve greatly. Poor communication with customers. Avoid at all costs”

Helpful Report

Posted 4 months ago

“At best Tesco data coverage is appalling.. The phone coverage is only a little better.. Find another phone network..”

Helpful Report

Posted 5 months ago

“This is just some advice; take it if you wish... Do not sign an unlimited data contract with Tesco Mobile. The signal is terrible, and the speed is super slow. I can’t even make a FaceTime call on WhatsApp because it's always blurry, or my voice keeps cutting out. What a disappointment to be stuck with for 24 months.”

Helpful Report

Posted 5 months ago

“After an awfully experience with Jim at the Rochdale store which is a 5 minute walk from our house we travelled 7 miles to the Bury store. I'm glad we did as we had a first class service from Gary who was really helpful in setting up the new phone for us. Thanks Gary for everything and we have recommended you to friends and family.”

Helpful Report

Posted 5 months ago

“I have problems receiving some calls, regardless of where I am. I'm concerned that I could miss important calls because callers cannot contact me. They either get a message that my number us unobtainable or they initially get one ring and it immediately goes to an engaged tone.”

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Posted 6 months ago

“Terrible customer service and extortionate charges for mobile data outside EU.”

Helpful Report

Posted 8 months ago

Tesco Mobile is rated 2.7 based on 103 reviews