My husband needed a new phone as his old one has finally given up , so he went on-line to order so it came the next day, after a while he realised he didn’t get an email confirming, so he went on to his account and found that it had been unsuccessful and he would not receive his new phone the following day , first I must say there is nothing wrong with our bank account or payment so this is down to Tesco , so he went on again and it said the same he was even asked to confirm payment from his bank account but nothing was taken out, after 4 attempts to get a phone he rang Tesco and was told he would have to wait 30 days before he could try again or go to a store, so we went to a store and the person helping said the same he couldn’t help him he would have to wait 30 days , we are pensioners who live in a rural location so a mobile is a must for us both , so thanks Tesco for your dreadful service .