I am a 78 year old widow and purchased a Samsung -A10 phone from online. PreviouslyvI spoke to a really lively young man from Tesco mobile shoo in Upper boat Pontypridd. He explained about the phone prices etc very patiently etc. I was going to go back on the Sunday and he was going to do the paperwork etc but the Coronavirus situation caused all the mobile shops to close. I received the phone after purchasing it online. All went well until I wanted to Porter my old Samsung number over. Tried to phone the number for Portering the number over but nothing would work. Rang the Customer support as a mast resort and a lovely lady Alina was so kind patient and understanding. She sorted it all out and even rang he later to make sure I was ok.