They are excellent at taking your money ... and keeping it. Terrible at giving it back. I can't even begin to go over the myriad emails, phone calls, etc., I've made trying to get a refund for a couple of items. Their own links don't work, nor do their QR codes. And their own Royal Mail label! Tracking keeps telling me they tried to deliver and no one was there. On another item, they email to tell me they have issued a PayPal refund, supposed to be immediate, and 2 days later it's not there. They keep saying they're short of staff and everyone's working from home. So, is that an excuse? If you can't run your business and website, close it. AVOID, AVOID.