I wish there was a zero star option, be warned, do not ever use this company!! I purchased a £60 purse from the Bluewater store but when I got home I realised it was not fit for purpose as it was clear it was not going to stay shut once it had items inside it, so I returned it within the 14 day time scale for a full refund or exchange as stated on the receipt only for it to be refused by a very ignorant store manager who said it had been used and had chewing gum on it. The item has categorically not been used, it still has all its protective elements attached and the said chewing gum is in fact manufacturers glue. Customer services are worse than useless. I have contacted them via email and telephone. I have now reported this company to trading standards, anger & frustration does not even start to cover how I feel. It looks like i will be stuck with an unusable item & a loss of £60.