I purchased an expensive pair of Mallets and after paying for them in store was informed discount was only for online purchase. The store attendant ordered a pair online and arranged for them to be delivered to my home. On 22.12.2022 the items arrived but were wrong product and size so Tessuti customer service told me to go to Gateshead Metrocentre as they had my size and style in stock and then to call once resolved for gift card as it was warehouse fault. After driving in Xmas traffic i got to store and was given another wrong size and then told they didnt have any 8's in stock and to choose something else or get a refund which i did but was given no apology. After calling customer service after a long wait the customer service assistant cut me off and when i called back was told i needed to take it up with store as it was their issue. I requested a manager and was told they had left for day. I am Very disappointed with this service for the price of goods purchased.