Order some Hugo boss shoes in store for a special occasion, paid extra on top of the standard delivery charge to have it delivered by DPD but some genius in their wisdom sent it with the carrier I didn’t want to use. This was then justified as they manage to lose the parcel. Impossible to get to speak to someone expect long waits listening to music, must have spent in excess of 10 hours trying to resolve. It’s now nearly 2 weeks since I intially ordered and I have still not been refunded. Their manager Karen(lady with an accent) is a rude obnoxios individual who promises you that she will look into it and come back to you yet 4 days later when I spend an hour trying to get through again she has the cheek to say I passed it onto another manager to follow up. When I showed my annoyance with this and said I will be leaving reviews regarding my experience she said she would be ending the call and I can wait for my refund as she isn’t going to do anything about it. I will be taking this company to a small claims court if I don’t receive with 7 days. I really can’t believe a company in the uk can treat its customers in this way. They all need to have some customer service training. This company is actually part of JD sports. I have messaged the director on linked in but still to receive a response! Avoid at all costs and if you want your item but from a competitor.