Similar to other stories. Took payment for an item that wasn’t in stock. No sign of refund 10 days later. Woeful customer service. Several unfruitful emails and phone calls where they repeat parrot fashion when I was refunded. I have only been refunded a 5.99 delivery charge. I have asked for a manager callback but I’m not holding my breath. Reading other reviews the customer services manager is either too busy fire fighting the other similar complaints, or hopefully, has been sacked. This is at best utter incompetence but on face value, put simply, it is fraud. I have used this company without issue previously but would never deal with them again. You have been warned.