I would give a 0 if I could. Please be aware when ordering online. I was sent the wrong item in the first place. I instantly rang and was told to take it back to a store (80 mile round trip) or pay for it to be posted back!!! This was a despatch error!!! Finally they agreed to cover the postage but I had to reorder and fingers crossed I would actually receive the correct one. Thankfully i did. I sent the incorrect one back by their supplier Royal Mail 48 hour TRACKING. I am still waiting for a refund for quite a bit of money even after I sent the tracking and proof of postage to them which shows it was delivered on the 6/2/2020. THEY ARE TELLING ME THAT THEY HAVEN’T received the return yet. Even though the tracking says THEY HAVE. They have promised me an update in 24 hours, 48 hours. Goodwill gestures that never materialise. I am waiting on the warehouse stating they have received it even though it was there fault in the first place. Also note the way expensive garments are packed and despatched is nothing but disgraceful. So I am seriously out of pocket. Followed all of their terms, procedures and processes. I can prove delivery, but they would sooner ignore and abuse and walk over customers. I realise they have processes to follow, but there lack of processes etc has caused this problem and potentially out of pocket. So if someone steals at the warehouse/returns even if you have proof of postage, tracking and prove the delivery, that’s not enough good luck, that’s tough and aren’t you stupid for shopping with us and trusting we are professional customer centric business. Oh by the way just received an email advising me on how to return an item.