I had confirmation my order was reived by their warehouse on 4th May last. Chances multiple times via email (as their website suggests) it took several days to receive any form of response and each time they kept asking for more information that I had already provided. I then decided to message them through Facebook to finally be told that my refund was never processed and this is a error their end. They then apparently processed the refund which should be with me no later than 7 days. It’s not the 8th day and still absolutely no sign or acknowledgment from the company again.