Terrible service from instructor Ed Pratt cancelled every lesson less than 1 hr before and was offended when I said I needed driving lessons from someone who doesn't keep cancelling really shocking that he wasn't embarrassed at his own unprofessionalism clearly has some issues going on in his life probably for the best he didn't teach me So thank you Mr Ed Pratt for letting me down remember you don't like it when other companies have let you down last minute. Just to add you can't talk to anyone when you have a problem it's all web chat and operater can't tell you anything as it's a franchise and instructors have no one to answer to so s$_t all over a large name like the AA now the fun begins to get my refund as they have no other instructors and I paid booking fees on top I really did try to be understanding but the instructor just clearly has no shame or value other people's time I lost a days wages and was sat waiting 3 times with a no show then a sad excuse of how frustrated he was for letting me down unbelievable don't take people's hard earned money especially in this climate to let them down with not even a sorry