I booked my grandson lessons with AA as his previous instructor kept cancelling, going on holiday or his wife was unfortunately not well. So me being old school thought AA was always good when I was young so I’ll pay for his lessons on line as you do… Well what a shame. I feel I’ve let him down. He had a few lessons in May and June then his instructor ( whom he liked very much and really respected said he didn’t need much more but to do his theory and come back. Which I though was really good of him instead of just taking his money. Anyway he managed to pass his theory 2nd time which was October. So he went back online to book lessons and the earliest was December so he booked and it got cancelled.. this happened 7 times. Just a text or email to say it was cancelled no reason and sone in the morning of the lesson so days lost from work. My grandson text him and said can you tell me why you keep cancelling my lessons he said he was busy, but if he was busy why are they on there???? Anyway we are still trying to get £124 back there is no customer service line to speak to anyone and basically if people put money on the account for birthdays and presents the money goes back to them and my grandson is not going to phone uncles and aunts and ask for his money. It’s disgusting and he has wasted nearly a year with AA and apart from really liking his instructor this was such a bad experience. The live chat kept disappearing we also tried to book other instructors and phoning is a definite No as it tells you to go into website x OLD school this definitely is not.