My experience with the AA was terrible, I signed up for a decent amount of lessons with Morty safari who was one of the worst and least professional driving instructors you could imagine. He did not provide a high level of quality instruction not informing myself about plenty of things according to other driving instructors have I would have failed for making it very hard for myself to pass. He would not allow me to correct any of my mistakes and would just take over the car whenever anything such a stall would happen etc. He would also go off on frequent rants in the car whilst I was driving the car getting very aggressive towards pedestrians and other road users that he would get annoyed by (when they would do something like cross the road) calling them various farm animals, screaming at them and then would spend ages making farm animal noises whilst I was trying to focus. He also shouted “what jungle did you come out of” towards a black woman jay walking across the street which I could not tell if it was racially motivated or not. This was not the only mildly racist comment he made as he would frequently talk about pedestrians “coming to this country, not speaking English and walking around the street like they own the place”. When contacted the AA they informed me that because it’s a franchisees they don’t really have any responsibility to give me any money back and naturally when they spoke to him he denied everything. They informed me my only option was to pursue legal action which I think is too far for this poor service as it was a completely waste of my money but I do not want to try ruin this man’s life completely. However I would not recommend this service or driving instructor and would recommend people to go through private individual companies. I also don’t have confirmation but from the way my phone call went with customer service I get the impression I was not kept anonymous which considering this driving has my address is very concerning as if I was a more vulnerable I could potentially be concerned for my safety if the driving was frustrated by this which he has shown he has a very short temper