I managed to book two lessons (each 2h long) with a driving instructor in which I tried reaching out to the driving instructor to confirm those dates. It was not until the day before the 1st lesson that the instructor said he did not want to take me (as I told him I was not planning to go with him for the test). I have tried previously to ask the customer service for getting other means of contacting the instructor, such as requesting his email in order to facilitate the communication in which the customer service team did not provide me with. It turns out that by the time my instructor cancelled the lesson; I was not even eligible for getting any kind of refund for that lesson. I find it very disheartening that I am not getting any compensation what-so-ever, given that I was the one to reach out to my instructor. I get that there are terms and conditions which goes under the booking policy, however the fact that I did try to reach out to him to arrange these lessons, then another time again in which he decided that one of the closest driving test centres to SW5 was not under his coverage the day before our lesson (again – in which I contacted him to arrange for) and then him cancelling is just not something I can take full accountability for. Again, I tried to seek customer service support, to no success, in which the agent kept telling me that it did not matter as the 48hrs cancellation had passed. Again, the cancellation did not come from my end. I had tried to reach out to my instructor before (in which the message did not pass through, however, something I was completely unaware of) and the fact that my instructor just said that he would not cover the area of where my test was, felt very, very unprofessional and disappointing. Now I have been trying to chase up the case, but they have been ignoring my emails ever since April and I have not yet heard back. Very, very disappointed in how they are operating their customer service and would not recommend anyone with booking instructors under the AA.