I recently had a disappointing and distressing experience with AA Driving School, and I feel it’s important to share it to help others make informed decisions about their driving lessons.
From the very beginning, my experience with the driving instructor was negative. Before my first lesson, I spoke with the instructor on the phone and found their tone to be extremely rude and confrontational. I expressed my discomfort about this, and although the instructor apologized, the lesson itself was even worse.
The lesson was originally booked for two hours, but I had to end it after just 45 minutes due to the instructor's aggressive behavior. Throughout the lesson, they shouted instructions at me in an aggressive tone, frequently contradicting themselves by telling me to drive faster and then slower without clear guidance. This erratic behavior made me feel anxious, uncomfortable, and unsafe.
The most concerning moment occurred at a roundabout, where the instructor directed me to proceed when it was clearly unsafe. Had I followed their instruction, a collision would have been unavoidable. When I pointed out the danger, the instructor responded rudely and dismissively, which led me to terminate the lesson early for my own safety.
To add to this, I was unable to cancel my next lesson within the 48-hour window because of the timing of the incident, resulting in a financial loss for a lesson I couldn't take. I also lost my driving test slot due to this situation, leaving me without an instructor and without a scheduled test.
When I contacted AA Driving School’s customer support, I received no meaningful assistance or resolution. Despite explaining the distress and inconvenience caused, their response was dismissive and unhelpful. As a result, I have lost not only money and time but also confidence in my driving abilities due to this experience.
I am sharing this review to warn others considering AA Driving School. My experience was deeply unsettling, and I hope this feedback encourages the company to take more responsibility for their instructors' conduct and to provide better support to their customers.
If you are looking for a driving school that values professionalism, safety, and customer satisfaction, I would strongly recommend looking elsewhere.