I have had a very bad experience with the AA. My instructor was a trainee and didn't pass his ADI part 3. I requested for a refund of more than £300 as of the 6th of November and still haven't received it. I had a chat today 13th of November with the same person only for him to tell me that I hadn't requested for a refund. Unfortunately for him I had a screenshot of the chat so referred him to it. Very incompetent person he was. I even requested to speak to someone else other than him but he didn't let him. It has really stressed my out as I have booked a lesson with a private instructor and going to use that money to pay for it. I'm very disappointed with The AA.