Customer Service has dropped massively!!! They connect to your chat message and then ask you to wait as they are on the phone to another customer!!! Rude and unhelpful, with lack of product knowledge! They don't value your custom and are happy to lose regular customers! I have purchased a couple of times and was looking to purchase a Bed, Mattress, TV Unit and Sideboard, but will be going elsewhere due to the poor customer service!! I have cancelled a recent order which was due for delivery next week. Such a shame when you try a support small businesses and they clearly don't care about your custom!