This company by far is the worse company I have dealt with in years, I ordered a coffee table early December with a 2 week lead time, 4 weeks later I started to contact them to try and find out were it was. I was then told it was in there warehouse, and needed some paperwork before it was dispatched, about a week they said. I gave them 2 and still no show, I contacted them again they then said it would be middle of Feb, I said yes I can wait as long as there are no more delays, but that date came went. contacted them again, they said another 2 weeks, again nothing, this went on and on, till I finally got a delivery day which was yesterday. and as you can guess it never showed, contacted again they now say the 9th march.
They will never keep you informed on what is happening, they will give dates and nothing will happen. The customer service side is completely useless, all they do is apologise, never actually solve your issue. I have spent hours on live chats, phone calls always chasing them, taking days of work waiting for phantom deliveries, and never getting anywhere with them.
They are by a country mile the worst company out there.
There is no communication, no one to solve issues, or give actual dates that they will honour.
Please Please take my advise, do not buy anything from this company, they will take your money, and make a simple process a living hell.