I ordered a bed from CC, the side rails were cracked. I followed their online advice to email customer services, what customer services? NO-ONE responds, they use an automated system for customer feedback. It's like emailing into a black hole. I have sent pictures as "proof" of damage. But oh my goodness, how absolutely frustrating to not get one single response from this company. They really do not care about customer service. Happy to take your money but don't care if the goods they send are faulty and no offer to put things right. Finally I managed to speak to a human who offered me £60 refund to keep the faulty bed, what??? Keep a bed that is unsafe and broken. What planet does this company exist on! I insisted on a replacement. Hopefully no problems with this one. Please do yourself a favour and use another company. My feedback is based solely on the non-existent after sales support. Bed is lovely, shame about the damage and woeful service.