I had a line of customer service failures with my first and only order. I received my order 3 weeks late, at which point I was wondering if the company was a scam. 1) My order was not delivered on the date I was notified by Cotswold Company. I cleared my schedule as a result of the notification to be at home for the delivery. After waiting until the afternoon, I called the delivery company and learned that they never received the item. 2) When I followed up with the Cotswold Company, my customer service ticket was combined with another one and I never received a response. 3) A new delivery was organized. At delivery, a returned item was expected by the delivery company. The delivery men would not leave until they had collected the item they were expecting or they received approval from supervisors.