Arranged for bed to be delivered we were last drop off and guys came with half a bed... spoke to someone on chat who apologised and then no further communication as we were waiting on logistics and courier . To sort out between them where the other half of bed had gone..Forward a week then I received a message from courier saying bed was arriving next day still nothing from Cotswold..Another day of work and again half a bed .aftwr complaining again to Cotswold I Applied threw PayPal for refund And only then I was phoned and emailed to apologise and offered another delivery of a bed to be sent and once received then I could phone customer services and see about a little offer... no just give me a refund as I hadn’t had a bed for almost 2 weeks ..yes I can get my refund but it could take up to 14 days then depending on my bank how long it would take to go threw... Thank you PayPal I was refunded in 5 days...My recommendation is don’t use this company as once they have ure money they are not interested...